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Cisco VP Joe Pinto to speak at Baskin School of Engineering on Friday, April 17

Joe Pinto, senior vice president of technical services at Cisco.
Joe Pinto, senior vice president of technical services at Cisco.
Friday, April 10, 2009

Joe Pinto, senior vice president of technical services at Cisco, will speak at UC Santa Cruz on Friday, April 17, on the topic of "Engineering smart and web-based systems to support customers in a global economy." Part of the Distinguished Lecture Series sponsored by the Jack Baskin School of Engineering, his talk will begin at 4 p.m. in the Simularium (Room 180) in the Engineering 2 Building on the UCSC campus. The event is free and open to the public.

At Cisco, more than 2,500 technical services employees worldwide provide customers and partners with a full range of support services, including expert technical assistance over the telephone, onsite and spare-part logistics, expert certification, and a wealth of web-based technical-support resources.

Since joining Cisco in 1991, Pinto has led the evolution and innovation of the services organization to address the changing needs of customers and Cisco's business. Honors that Cisco Services has received in this period include the Customer Contact Association (CCA) Excellence Award, STAR awards from the Service & Support Professionals Association (SSPA), a place in the SSPA Hall of Fame, and the Web Support Hall of Fame of the Association of Support Professionals (ASP).

Pinto is active in philanthropic work, serving on the boards of the Cisco Systems Foundation and the Pinto Family Foundation, which assists Northern California health, education, and welfare groups. He is chair of the Engineering Industry Advisory Council at San Jose State University, and under his direction, Cisco is a partner with Wichita State University in the on-campus Cisco Technical Center. Pinto holds a bachelor's degree in business from Golden Gate University.

For more information about this lecture, call (831) 459-2158 or e-mail drecept@soe.ucsc.edu.