Industry Partnerships
IBM Services and Cisco are our strategic partners, together with NASA, Yahoo, Google, HP and other Silicon Valley firms, in developing an integrated research and teaching agenda. Close interactions include:- Joint research projects
- Faculty and students having on-site presence at firms
- Visiting courses and lectures by industry leaders
- Internships and course projects
- Closed-loop research feeding into teaching programs
- Call center service level agreement analysis
- Learning and teaming models for customer service representatives
- Text and data mining for knowledge services
- Pricing Models for efficient service network design
- Integrated text and data mining for service center design and management
- Call center diagnostics using semi-supervised learning