[Genome] Help very early error: MySQL

[Archana Thakkapallayil]

Hello Sadaf,

Could you please try resetting your cart using the link "Click here to 
reset" on the gateway page, or directly:

  http://genome.ucsc.edu/cgi-bin/cartReset

If this does not restore your functionality, please let us know.

Regards,

Archana
UCSC Genome Bioinformatics Group


Sadaf Naz wrote:
> Hello,
> I have been accessing the genome browser daily for a long time. However,
> during the past month, I have encountered the following error:
>
> "Couldn't connect to database hgcentral on localhost as centuser. Client
> does not support authentication protocol requested by server; consider
> upgrading MySQL client"
>
> I am able to open the browser. But when I try to access the DNA sequence,
> or look up details of any track (for example clicking on gene information
> or mRNA information), this error comes up. I have contacted our computer
> help desk but they were unable to help me. I am accessing human assembly,
> (March 2006)but the same error comes up whether I use any other assembly.
> I use Internet explorer version 6. I have a PC.
>
> Thanks for your help,
> Sincerely,
> Sadaf
>